Queue management for customer service teams

Give visitors a clear way to reach the right service and help your team coordinate arrivals. Gesturcit supports appointments and walk-in queues in offices, shops and customer service locations.

Gesturcit

  1. Choose the service
  2. Book or take a ticket
  3. Follow the call
  4. Complete the visit

Different reasons for a visit, one organised process

A collection, an information request and an appointment may need different desks. Configure service categories so visitors choose the reason for their visit and staff receive the appropriate queue.

Work with changing service capacity

Assign desks and users to services and review the effect of absences on availability. Multiple locations can share a common structure while retaining their own schedules and service organisation.

Connect your online and in-person service

The booking widget provides access from your website. Reminder rules help communicate before the visit, while queue displays and optional satisfaction workflows support the experience on site and afterwards.

Frequently asked questions

Can different desks handle the same service?

Yes. Services, desks and assigned users can be configured around the team's responsibilities.

Can we use it across branches?

Yes. Gesturcit supports multiple sites with their services and schedules.

Can we integrate with business software?

Yes, we can assess the integration through the available API. We review your current software and the required data exchange.

See how Gesturcit fits your organisation

Tell us about your locations, services and desks. We can demonstrate the journey your team needs.

A complete project, with the equipment you need

We can deliver your complete Gesturcit deployment: software, EveryBind terminals, integration, configuration, training and launch. We assess existing devices so suitable equipment can be reused and the installation completed around your service needs.

We adapt reception points, desks and waiting areas to your visitor journey. The project can combine new terminals with company-owned displays and devices.

Hardware and existing equipment

End-to-end project delivery

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